1) North Carolina General Statutes §45-36.9 requires that you must submit a satisfaction instrument to the. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. (h) A secured creditor must provide upon request one payoff statement or one short‑pay statement without charge during any six‑month period. 1) Call the mortgage department and request an official principal payoff letter. Understand the North Carolina ALTA Settlement Statement with our helpful guide. Gain clarity on credits, debits, and costs involved in real estate. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Any excess amount that you pay will be refunded. If you can afford to pay off your mortgage ahead of schedule, you'll save money on your loan's interest.