(h) A secured creditor must provide upon request one payoff statement or one short‑pay statement without charge during any six‑month period. You may also call (888) 486-4722 and request a 30 day payoff statement and a loan summary with your complete account numbers.A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Find your best loan rate without affecting your credit. See your personalized offers for a car loan, personal loan, or even a credit card in minutes! Find out how to send a check to Capital One. Keep in mind that mailing a payment may take a few days for your planning purposes. A payoff statement or a mortgage payoff letter will typically show the balance you must pay in order to close your loan. FAQs: What do I do if I want to return my leased vehicle or buy it out? How do I pay off my financed vehicle?