Request a payoff quote before you send your final payment. (h) A secured creditor must provide upon request one payoff statement or one short‑pay statement without charge during any six‑month period.This article provides a template for a debt settlement proposal letter and explains what a debt settlement letter should contain. Make a bank draft via our online payment system. Credit Card Balance Transfer Request. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. If you are the borrower requesting the payoff, please complete the form below. Credit Card Accounts. Send payments to the address indicated on the payment stub of your Self-Help CU credit card statement.