(h) A secured creditor must provide upon request one payoff statement or one short‑pay statement without charge during any six‑month period. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan.The statement will contain your account's information, such as your outstanding balance and charges over the past billing cycle. Make a bank draft via our online payment system. You may also call (800) 233-0557 to request a 30-day payoff statement. The period of suspension shall continue through and including the payoff date stated in the credit suspension directive. (2). Credit Card Accounts. Send payments to the address indicated on the payment stub of your Self-Help CU credit card statement. Deposit checks conveniently and securely into eligible SECU accounts. A payoff statement or a mortgage payoff letter will typically show the balance you must pay in order to close your loan.