Please submit the following information with the form: Deed of Trust; Borrower(s) Signed Authorization; The Signed Loan Payoff Request Form. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Preliminary Title Report. The one-time, federally funded California Mortgage Relief Program has awarded all homeowner grants and will not receive any more funding. Manage your loan online, get answers to questions about your escrow or the process to request a loan payoff, or get in touch with our Servicing team. The Office of Loan Programs will prepare the demand statement within 48 hours of receipt and will submit it to the escrow or title company. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. We offer account options with features designed for the way you live.