You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.Home equity loans and lines of credit are ways to use the value in your home to borrow money. Infull letter is mailed 6 business days after the loan payoff is posted to the account. See important information about your Home Equity Line of Credit including payoff information. See Statements and Important Tax Documents. They called last week to say the total amount is DUE NOW! For questions regarding a Home Equity payoff route them through Member Relations. With a home equity loan or HELOC, you may be able to consolidate expensive debts, get a lower interest rate and pay them off faster. We are proud to offer home equity loans at competitive rates, as well as excellent customer service.