You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.The Ohio Payoff form is a crucial document designed to facilitate the release of liens and the resolution of debts owed to the State of Ohio. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. 1) Call the mortgage department and request an official principal payoff letter. You will need to request a written payoff quote from your loan servicer to clarify this payoff amount. Do you need a loan payoff request form? I paid off our mortgage two months ago and I experienced some anxiety over sending a cashier check for 95k. I know some Lenders require written requests from borrowers.