This file contains various payoff letter templates for loans, mortgages, and personal debts. 1) Call the mortgage department and request an official principal payoff letter.You need to call the mortgage company and get the payoff amount and information for issuing the payment. Are you ready to pay off your loan? Learn how to request an auto or mortgage loan payoff with online banking at General Electric Credit Union in OH and KY. Sample letters will help you clearly state your case to your counselor, mortgage servicer, and others involved in your situation. Are you ready to pay off your loan? Learn how to request an auto or mortgage loan payoff with online banking at General Electric Credit Union in OH and KY. Wondering what questions to ask a mortgage lender? Alternatively, your lender may have a form you must fill out.