You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.Payoffs. Please call US Bank at (800) 365-7772 to request payoff information; you may also fax a request to (800) 200-8772. This file provides detailed instructions on how to request payoff information from the Ohio Attorney General's office. 1) Call the mortgage department and request an official principal payoff letter. Are you ready to pay off your loan? Learn how to request an auto or mortgage loan payoff with online banking at General Electric Credit Union in OH and KY. A mortgage payoff statement offers a clearer picture to the true cost of paying off your loan. Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance.