You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app.This form includes several fields necessary for processing a payoff request. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance. 1) Call the mortgage department and request an official principal payoff letter. Payoffs. Please call US Bank at (800) 365-7772 to request payoff information; you may also fax a request to (800) 200-8772. 7772 or fax a payoff request to 800.200.8772. The first mortgage payoff from US Bank will include a line item showing the payoff for the second.