This completed form and the Request for Lien Payoff Information should be faxed to the Reso staff at. 614.644.7106. Payoffs. Please call US Bank at (800) 365-7772 to request payoff information; you may also fax a request to (800) 200-8772.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. The payoff amount isn't just your outstanding balance; it also encompasses any interest you owe and potential fees your lender might charge. This file provides detailed instructions on how to request payoff information from the Ohio Attorney General's office. 1) Call the mortgage department and request an official principal payoff letter. Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance. A mortgage payoff statement offers a clearer picture to the true cost of paying off your loan.