Temporarily reducing payments. Find all of the forms that you need here.By Phone: Member Service and Loans (888) 354-6228 (714) 755-5900 Monday - Friday: am to pm Saturday: am to 10 Day Payoff Letter from current finance company; Auto Registration Card; Mileage. Request a payoff quote. To receive a copy of a loan payoff statement, please fill out the below request form. Looking to open a checking account and become a member? The letter may be accessible online depending on the financial institution. On the mobile app: Click the "Money" symbol in the top right above your loan details. From here, you can download your loan payoff letter.