Payoff letters are often requested when one. (1) sells one's home;.Payoff requests should be faxed to 847-932-8266. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Borrow a specific amount of money against the equity in your home. You get all the loan up-front. Customer: I just received a letter from the bank that holds my home equity loan. Why would me ex need to sign an equity payoff letter and warranty deed when I refinance? Home equity loans and lines of credit are ways to use the value in your home to borrow money.