One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Step 2: Provide Necessary Information​​ Your loan servicer may request specific information to generate an accurate loan payoff statement.Click on Payments and then click on Request Payoff. A payoff letter is a document that provides detailed instructions on how to pay off a loan. You may need to fill out a form, sign into an online system, or call a customer service line. How long after a loan is taken out can a Member purchase GAP? Request a payoff quote. If you are looking to make your final payment, please complete and submit this form to get your loan balance and payoff information.