How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Pick a payoff date soon after your next payment is due, contact the bank and ask what the payoff amount for that date would be. The mortgage payoff calculator helps you find out. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. Click on Payments and then click on Request Payoff. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.