A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.1. Enter your personal information and amount owed. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Click on Payments and then click on Request Payoff. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one.