Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. 1. Enter your personal information and amount owed. Click on Payments and then click on Request Payoff. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage.