Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A demand for payment may be requested for a real estate transaction, bulk sale, or liquor license.In each case, a demand for payment is a payoff request. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Click on Payments and then click on Request Payoff. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. Our fraud prevention partner may contact you if we detect suspicious activity on your account. Taxpayers must complete and return the Installment Payment Plan Application no later than May 1.