Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A demand for payment may be requested for a real estate transaction, bulk sale, or liquor license.In each case, a demand for payment is a payoff request. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Click on Payments and then click on Request Payoff. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started.