It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works.How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Filling out this form is straightforward. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. 1. Enter your personal information and amount owed. Click on Payments and then click on Request Payoff. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form.