A mortgage payoff statement can be a useful piece of documentation for some borrowers to request. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage."Payoff amount" is generally higher than the remaining balance on the home. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Click on Payments and then click on Request Payoff. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Bill Gassett breaks down how homeowners should approach the process of a mortgage payoff, from calculation to tax accounting.