Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Here you'll find information about consumer fees, business fees, terms, conditions, disclosures, policies, guidelines, forms, and more. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. Our mission is to deliver financial solutions to improve members' lives. We offer checking, savings, auto loans, personal loans, mortgages and more. Move your business forward. Whether you're ready to upgrade to a new technology or need to replace an aging machine, we have options. OneMain loan specialists in the N Military Trl branch in West Palm Beach, FL are here to help with personal loan needs.