Allow 48 hours from the time of the receipt for processing the payoff statement. - HELOC Account Number: - Customer's Name(s):.Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. For those members seeking a fixed rate option with a specific payout term, the FCCU Home Equity Loan is the perfect solution. Why would me ex need to sign an equity payoff letter and warranty deed when I refinance? Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request. For questions regarding a Home Equity payoff route them through Member Relations. How do I order a payoff statement for my HELOC?