Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. You will need to include all relevant information in the letter such as the loan amount, any outstanding payments, and the date of repayment. Refer to the following pages for a detailed breakdown of this quote and for payment instructions. If you're worried about how to get out of debt, here are some things to know — and how to find legitimate help. Convenience in the palm of your hand. Install App Install App. For example, the state of California will only send the supplemental tax bill directly to the homeowner.