Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. The documents listed below must be included with this request when submitted: • Copy of all Palm Beach County's Mortgages. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Where do I send a payoff payment?