Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. In this comprehensive guide, we'll explore the ins and outs of payoff letters, their purpose, and how to write one properly. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. If your account is escrowed for property taxes, your monthly mortgage payment will include funds to pay the taxes.