Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.In the "Loan Payoff" box, click View Payoff Quote. Click CONTINUE to submit the payoff quote request. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Below is a list of forms that you may download for free from our website. Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. The bank is required to prepare and record in the public records where the property is located a "satisfaction of mortgage."