Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Payoff Statement (1) - Free download as PDF File (. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Access your loan account. Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. Kevin Crookham is a New American Funding mortgage professional who is focused on customer service and offer competitive pricing on home loans. Login to online banking to get started. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.