Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. A mortgage payoff statement can be a useful piece of documentation for some borrowers to request. The mortgage payoff calculator helps you find out. Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance. The payoff quote will include any accrued interest and any applicable late fees, and will be valid for 10 days. Loan Account Number or VIN.