Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. The documents listed below must be included with this request when submitted: • Copy of all Palm Beach County's Mortgages. Whether refinancing or buying your next home, it's simple with PHH! We'll provide an easy process and expert guidance at every step. Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.