Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.The documents listed below must be included with this request when submitted: • Copy of all Palm Beach County's Mortgages. Visit our online portal to make payments, set up automatic drafts, and view your monthly statements. Select Account Services in the menu; Click Stop Payment; Complete the form and click Request stop payment to submit. Where do I send a payoff statement? To start the payoff process, click here. Contact Center 904-777-6000 or 800-445-6289. Monday through Saturday, from a.m. Select Account Services in the menu; Click Stop Payment; Complete the form and click Request stop payment to submit.