Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Requesting a Payoff Statement. Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. This is a sample Florida mortgage payoff authorization form and should not be used or relied upon for any real estate transaction. A payoff letter is more than just a statement of the payoff amount. The documents listed below must be included with this request when submitted: • Copy of all Palm Beach County's Mortgages. You've worked hard to build up equity in your home.