Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today.Call 888-673-5521 today! Need help or have questions about mortgage options? I am in the 22nd year of a 30 year mortage with newrez mortage company. Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request. This Client Guide sets forth the terms and conditions upon which a Client will sell mortgage Loans to NewRez. The purpose of credit and property underwriting is to ensure that each loan meets NewRez quality standards. Q: How can a payoff be ordered?