Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Requesting a Payoff Statement. Request payoff statement. Visit our online portal for payoff inquiries. Refer to the following pages for a detailed breakdown of this quote and for payment instructions. The documents listed below must be included with this request when submitted: • Copy of all Palm Beach County's Mortgages. Need to get a hold of us? Fill out this form and we'll get back to you as soon as we can. The first step is to get in touch with your lender or loan servicer.