Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Experience personalized banking at Tropical Financial Credit Union. If you have questions about your current account or loan, please login to Digital Banking and send us a Secure Message. Customer: I received a payoff letter from Citibank, So, I stop paying the credit card. The primary mission of Publix Employees Federal Credit Union is delivering the best value for lifelong relationships one member at a time. If you're worried about how to get out of debt, here are some things to know — and how to find legitimate help. Where do I send a payoff statement?