A letter of explanation can clarify your financial situation and get you one step closer to qualifying for a mortgage. Include your case number, the date of the payoff and your email address in your request.We will email the payoff statement to you upon receiving your request. Create a Loan Payoff Letter online and download it as a PDF or Word document. Customize and print a blank Loan Payoff Letter for free. Customer: I received a payoff letter from Citibank, So, I stop paying the credit card. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. We have branches in: Dracut, Lowell, Nashua, Chelmsford, Westford, Methuen, Tyngsboro. For addresses, scheduling, and hours for each branch, click here.