Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Please return form to: PHH Mortgage Corporation. Log in to your account on MortgageQuestions. Com and click Payment at the top of the screen. Yes. You can process a payment through this website or the automated phone system at 1-800-449-8767. This number is available 24 hours a day, 7 days a week. If you know you're not going to be able to keep up with your loan payments, you might be better off selling the car yourself and paying off the debt. Assistance will be awarded as a grant or forgivable loan. Ocwen Loan Servicing, LLC P.O .