Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request.Payoff Statement (1) - Free download as PDF File (. P.O. Box 24606, West Palm Beach, FL 33416. A mortgage payoff statement details the total amount needed to fully pay off a loan as of a specific date. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. PHH has its primary domestic servicing centers in West Palm Beach, Fla. US News is a recognized leader in college, grad school, hospital, mutual fund, and car rankings.