Edu for a Payoff Request. Include your full loan number on your check.Gov for more information. What do I need to apply for a PA Forward Refinance Loan? You may qualify for forgiveness of the remaining balance due on your eligible federal student loans based on your employment in a public service job. Click Other, fill in the amount you owe, and list the details of your transaction in the notes. You can also contact a banking center associate to initiate the payoff process. Select one of the below actions for which you will be paying. How long will it take to process my loan? Following default and any failed loan workout attempts, the procedures set forth in the loan documents and.