Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Edu for a Payoff Request.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Do you need a loan payoff request form? How do I request a payoff letter? Contacting your lender is the first step to getting your mortgage lien satisfied. To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. To get a payoff letter, ask your mortgage lender for an official payoff statement and let them know what the projected closing date is.