Do you need a loan payoff request form? This form is furnished to give you a statement of actual settlement costs.To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. Edu for a Payoff Request. The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. Talk to one of our dedicated, knowledgeable professionals about our streamlined Mortgage process. Sales, Servicing, Payment Assistance, Schedule Appointment. Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.