Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgagor may send a notice to the mortgagee to present for recording a satisfaction piece to avoid damages.The mortgage payoff calculator helps you find out. They can answer all your questions. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. It is all about what you agreed when you signed the mortgage papers. Some banks don't allow extra payments. You don't get a new deed issued to you when you pay off a loan; your deed at time of purchase is still your deed. To make the right financial decisions, you need the right information.