There's a process to getting the mortgage payoff statement. Edu for a Payoff Request.You may have to fill out a form or send a formal letter to your lender requesting the payoff statement. The Recorder of Deeds Office is open from Monday through Friday, 9 a.m. This form is furnished to give you a statement of actual settlement costs. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Do you need a loan payoff request form? Filling out this form is straightforward. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff.