Edu for a Payoff Request. Payoff letters aren't the only way to learn about your current loan balance.You can also talk to your lender and request a verbal payoff quote. Mortgage payoff: The seller will receive a payoff letter from their mortgage company, and the existing loan will be paid at closing. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. You may also call 1-800-1-0557. This is a standard form of payoff letter. Do you need a loan payoff request form? In the subject line of the payoff email include the full docket number along with the defendant's name.