Edu for a Payoff Request. How to fill out the Payoff Request Letter Templates?Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Request Lien Payoff. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff. If you want to know what it will take to pay off a loan, you'll need to access a payoff statement (sometimes called a payoff letter). Do you need a loan payoff request form?