Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Edu for a Payoff Request.How to understand City of Philadelphia judgment and lien numbers in order to submit a payoff request. Mortgage payoff: The seller will receive a payoff letter from their mortgage company, and the existing loan will be paid at closing. Make your request at least 30 days before a property settlement. The mortgage discharge or lien release is recorded. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. Specify that the extra payment should be applied to the principal to reduce the loan balance faster. 2.