How to understand City of Philadelphia judgment and lien numbers in order to submit a payoff request. General Customer Questions: How often will I get a gas bill?Is there more than one way I can pay my bill? The Department of Revenue will mail taxpayers a Certified Copy of Lien letter to notify them that a lien has been filed with the County Prothonotary's Office. Full-Service Call Center. Please note: this process can take up to 30 days to be completed. CareCredit Cardholders: Call (866) 893-7864. We are available Monday through Sunday from am - midnight (EST). For questions or concerns about your UC claim, please call PAULA virtual assistance at (833) 755-0882. The Pennsylvania Child Support Website is an easy way to access child support program information and case details.