This page allows users to request an electronic payoff quote for iSeries and MSP mortgage products. Bank of America customer service information is designed to make your banking experience easy and efficient.You can also request a payoff statement. Log in to Online Banking or use the mobile app. Need help accessing your Bank of America account? Find your account number, hours, withdrawals, scheduling and more with these frequently asked questions. Get answers to your questions about Bank of America's products and services. Learn about your account, your routing number and more in our help center. Asking for a payoff statement is sometimes called a payoff request. Making this request doesn't mean that you have to pay the loan back early.