Bank of America customer service information is designed to make your banking experience easy and efficient. Customer: I lost my title and lien release.Can my bank refuse to give me a new lien release due to an unrelated debt I've defaulted on and won't pay? The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. If a lien is on a paper title, it will appear in the space marked "Lienholders. How can I obtain a lien release if I lost or damaged my title? Include your name, address and account number on the letter. For international calls, dial (614) 718-6350. For customers who maintain paper titles, you'll need a lien release from us. If you have questions, America First is happy to answer them.