Looking for a payoff amount? Do you need a loan payoff request form?How to fill out the Payoff Request Letter Templates? To request a copy of your mortgage discharge or a paid in full letter, please call our Customer Service Department at 800-968-7700. First Fidelity Bank is a community bank located in OK, AZ, and CO. We offer a variety of personal and business products and services to fit your needs. We're not just any credit union, we're Banner Health's credit union. Access checking and savings accounts, manage credit and debit cards, and take out home and equity loans. Still have questions? Whether you are a dealer or a loan customer, Westlake has the resources to help you. Contact Westlake Financial today.